Frequently Asked Questions

When Will My Order Ship?

All domestic orders should arrive within 5 to 7 business days  of the product being ordered. Expedited options are available for faster shipping times. International orders take between 7 to 20 business days to arrive to the destination country.

Is My Item Authentic?

We guarantee all items sold at Face and Body Shoppe are 100% authentic to the brand they represent.

How Can I Track My Order?

Once your order has been shipped (Usually within 1-2 business days after your order is placed), an emailing notifying you that your order has been shipped will be sent to your provided email address.  Your order and tracking details may also be located within your "my account" page.

Can I Return My Purchase?

We accept all returns within 30 days of your order being delivered to your address. Please make sure your item is in new condition to be eligible to be returned.  Please contact us at support@faceandbodyshoppe.com for more information.